Contextual design: defining customer-centered systems
Contextual design
Making customer-centered design work for teams
Communications of the ACM
Karen Holtzblatt
Constant connectivity, selective participation
Teaching participatory design using live projects
Collecting Observational Data about Online Video Use in the Home Using Open-Source Broadcasting Software
Participação de Crianças na Concepção de um Portal Infantil na Internet
Dialogismo: a idéia de gênero discursivo aplicada ao desenvolvimento de software educativo