Using Visual Analytics to Diagnose Productivity and Quality Issues on IT Service Pools

Fernandes Cavalcante, Victor ; Candello, Heloisa ; PINHANEZ, C. ; BRAZ, A. ; AMORIN, F. ; NAUATA, N. . Using Visual Analytics to Diagnose Productivity and Quality Issues on IT Service Pools. In: Diao, Yixin, and Daniela Rosu. (Org.). Maximizing Management Performance and Quality with Service Analytics. 1ed.Hershey: IGI Global, 2015, v. 1, p. 1-464.

2015