We-Government
From e-government to we-government: Defining a typology for citizen coproduction in the age of social media
Government Information Quarterly
Proceedings of the 12th Annual International Digital Government Research Conference on Digital Government Innovation in Challenging Times - dg.o ’11
Enabling New Public Service Paradigms on Social Media Platforms: A "Social AHP" Model for Citizen-to-Citizen Services
Exploring the Affordances of Social Media Platforms in Supporting Emerging Public Service Paradigms