Formality considered harmful: Experiences, emerging themes, and directions on the use of formal representations in interactive systems
Accumulating and Coordinating: Occasions for Information Technologies in Medical Work
Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work
A Web on the Wind: The Structure of Invisible Work
“It’s Just a Matter of Common Sense”: Ethnography as Invisible Work
Meetings of the Board: The Impact of Scheduling Medium on Long Term Group Coordination in Software Development