Author

Victor Fernandes Cavalcante

Created by Lattes PostCaptcha Importer at 2015-05-06 01:33:46.0.
Last updated by Quid Worker - IC Technical Reports loader/updater at 2018-06-04 15:52:35.0.

Simplified Graph of Associations

Word Cloud

Publications

9

Hybrid Lagrangian algorithms for optimal vertex separators

Data-Driven Analytical Tools for Characterization of Productivity and Service Quality Issues in IT Service Factories

Lecture Notes in Computer Science

Using Visual Analytics to Diagnose Productivity and Quality Issues on IT Service Pools

Using Visual Analytics to Diagnose Productivity and Quality Issues on IT Service Pools

Designing an enterprise social tool for cross-boundary communication, coordination, and information sharing

Published At

2

IC Technical Reports 2009

Journal of Service Research

Co-Authors

18

Rogerio Abreu de Paula

Claudio Santos Pinhanez

Ana Paula Appel

Heloisa Caroline de Souza Pereira Candello

Vagner Figueredo de Santana