The Micro-structure of Use of Help
Expressing help at appropriate levels
Usability over time
Why don’t people read the manual?
Toward a more accurate view of when and how people seek help with computer applications
Help-based tutorials
Proceedings of the 26th annual ACM international conference on Design of communication - SIGDOC ’08
Proceedings of the 24th annual conference on Design of communication - SIGDOC ’06
Proceedings of the 23rd annual international conference on Design of communication documenting & designing for pervasive information - SIGDOC ’05
Proceedings of the 25th annual ACM international conference on Design of communication - SIGDOC ’07
Proceedings of the 27th ACM international conference on Design of communication - SIGDOC ’09
Nathaniel Bean
Oscar D. Andrade
Edith Elizalde
Valerie Mendoza
Karen Ward