The Micro-structure of Use of Help
Toward a more accurate view of when and how people seek help with computer applications
Help-based tutorials
Proceedings of the 26th annual ACM international conference on Design of communication - SIGDOC ’08
Proceedings of the 25th annual ACM international conference on Design of communication - SIGDOC ’07
Proceedings of the 27th ACM international conference on Design of communication - SIGDOC ’09
David G. Novick
Oscar D. Andrade
Edith Elizalde