ACM - affordances
David G. Novick
Oscar D. Andrade
Nathaniel Bean
Proceedings of the 27th ACM international conference on Design of communication - SIGDOC ’09
In Norman, D
Help-based tutorials
Toward a more accurate view of when and how people seek help with computer applications
Why don’t people read the manual?
Usability over time
Too much of a good thing?
The Micro-structure of Use of Help