How users write about the system in use? A study for understanding the experience of users in Social Networks from messages in Natural Language

MENDES, M. ; FURTADO, E. ; de Castro, Miguel F. . How users write about the system in use? A study for understanding the experience of users in Social Networks from messages in Natural Language. In: 7th Euro American Association on Telematics and Information Systems, 2013, Valparaíso, Chile. 7th Euro American Association on Telematics and Information Systems, 2014.

2014