Using Group Models to support Group Planning Interactions in MArCo

Resumo: The emphasis on building co-operative/collaborative environments has brought out the issue of group interactions and conflicting situations, inevitable in group problem-solving. MArCo,our prototype, has an artificial conflict mediator that tries to provoke reflection and articulation on the solution process. In order to intervene more effectively, the mediator takes the group characteristics into consideration. In this paper, we show how the group model provides information for the mediator to use when deciding which intervention strategy to adopt.

Abstract: The emphasis on building co-operative/collaborative environments has brought out the issue of group interactions and conflicting situations, inevitable in group problem-solving. MArCo,our prototype, has an artificial conflict mediator that tries to provoke reflection and articulation on the solution process. In order to intervene more effectively, the mediator takes the group characteristics into consideration. In this paper, we show how the group model provides information for the mediator to use when deciding which intervention strategy to adopt.

2001