Transformation of provider and customer organisations to achieve co-capability in outcome-based contracts: a viable service systems approach

Batista, L., Davis-Poynter, S., Ng, I.C.L., Maull, R., 2013. Transformation of provider and customer organisations to achieve co-capability in outcome-based contracts: a viable service systems approach. In: Proceedings of the 31st Spring Servitization Conference, pp. 196–202.

2013