Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: evidence from the defence industry

Ng, I.C.L., Maull, R., Yip, N., 2009. Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: evidence from the defence industry. Eur. Manag. J. 27 (6), 377–387.

2009